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Friends & Family Test (FFT) Results

Take the Friends and Family Test


Patients were asked “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”. This helps us to understand what we are doing right and what we can improve.

Last month patients told us:

EXTREMELY LIKELY

LIKELY

NEITHER LIKELY OR UNLIKELY

UNLIKELY

EXTREMELY UNLIKELY

DON’T KNOW

10

2

0

0

1

0

Patients are also asked "What would have made your visit better?".  Some of the comments made:

"Nothing, very happy with all aspects of the surgery."

"Every time I come it's pleasant."

"Nothing - this is an excellent practice and all the staff are hard working, professional and caring.  I feel privileged to be a patient here."

"Prior knowledge that we may need to wait over 30 minutes.  Everyone listened to our needs and gave appropriate advice."

You told us:

"When checking in with the screen there's way too much information which is difficult to quickly sift your way through - the most important information is the smallest part at the bottom - difficult to find quickly."

Thank you for your feedback, we have looked at the information on the screen and agree with you so we have changed it to make it easier to read.  The screen will now tell you that your arrival has been recorded, who your appointment is with and which waiting room you should sit in.  It also lets you know how many appointments are before yours.  We hope you find it clearer and easier to use.

Did you Know?

You can now access the internet via our free wifi which is available in both waiting rooms.  Follow the instructions on the posters - once you have registered, your device will connect automatically on future visits.

 

 



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