practice policies
patient rights and responsibilities
You have a right to expect a high standard of medical care from our
practice and we will try at all times to provide the very best care
possible within the resources available.
In order to assist us in this we require that you take full
responsibility for ensuring that you do not abuse the service. For
example, it is your responsibility to ensure that you keep medical
appointments and follow the medical advice given.
Very occasionally a practice/patient relationship breaks down
completely. In this situation the patient may choose to register
with a different practice. The practice also has the right to remove
that patient from their list. This would generally only follow a
warning that had failed to remedy the situation and we would
normally give the patient a specific reason for the removal.
violent patients - zero tolerance
The NHS operates a Zero Tolerance Policy with regard to violence and
abuse and the practice has the right to remove violent patients from
the list with immediate effect in order to safeguard practice staff,
patients and other persons.
Violence in this context includes actual or threatened physical
violence or verbal abuse which leads to fear for a person's safety.
In this situation we are obliged to notify the patient in writing of
their removal from the list and record in the patient's medical
records the fact of the removal and the circumstances leading to it.
The PCT is then responsible for providing further medical care for
such patients.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce
a Publication Scheme. A publication scheme is a guide to the
'classes' of information the practice intends to routinely make
available. This scheme is available on request from the practice
manager.
access to patient information
Confidential patient data will be shared within the practice
health care team and with other health care professionals to whom
you are referred for care. Your data may be used by those clinical
teams providing your care for the essential purpose of clinical
audit.
Confidential patient data may also be required for the broader
purposes of public health and audit, research, the provision of
health care services, teaching and training. Data disclosed will be
kept to the minimum required to serve the purpose and if possible
will be anonymised before disclosure.
Confidential and identifiable patient information will not be
disclosed otherwise without explicit consent, unless:
It is a matter of life and death or serious harm to you or to
another individual
It is overwhelmingly in the public interest to do so and there is a
legal obligation to do so.
In all these circumstances the minimum identifiable information that
is essential to serve the purpose may be revealed to someone with a
legal entitlement to access the data for that purpose.
All individuals with access to your data have a professional and/or
contractual duty of confidentiality.
If you are concerned about any of the ways in which your
confidential data is used, further information is available from the
practice manager. You are entitled to register an objection, which
will be respected if this is possible.
freedom of information - publication scheme
The Freedom of Information Act 2000 obliges the practice to produce
a Publication Scheme. A publication scheme is a guide to the
'classes' of information the practice intends to routinely make
available. This scheme is available on request from the practice
manager
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