No Worries! is a young people's sexual health and contraception service for Wiltshire residents aged 13-24 years old.

The Lodge Surgery offers this confidential service.

You just need to ask for a ‘No Worries!’ appointment at reception and you will be able to see a practice nurse, on the day, during surgery hours.

Services available are:

• Emergency hormonal contraception (EHC) / Emergency copper coil (IUD) - depending on your preference
• Free condoms and condom demonstration
• Pregnancy testing
• Chlamydia self test kits and treatment available for patient and partners
• Advice and support around sexual health

Confidentiality

We offer a free & confidential sexual health service, you do not have to be registered at the surgery.

We would only share your information with other professionals to protect you or others from serious harm. 

We would always try to discuss this with you first.

If you have any questions about confidentiality, please feel free to speak to the nurse or your doctor.

The Lodge Surgery is offering a spring Covid booster for all eligible patients from 22nd April 2024.

These include:

• Patients aged 75 and over (or turning 75 before 30th June)
• Residents in care homes for older adults
• Patients aged 6 months and over with a weakened immune system.

Please book an appointment for yourself or a family member by contacting the surgery on 01249 479809. Please note that our lines are much quieter in the afternoon.

Alternatively, you will receive an invitation to self-book.

The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there is an interruption to your electricity, gas or water supply. 

You are eligible if you: 

• have reached your state pension age 
• are disabled or have a long-term medical condition
• are recovering from an injury
• have a hearing or sight condition
• have a mental health condition
• are pregnant or have young children
• have extra communication needs (such as if you don't speak or read English well) 
• need to use medical equipment that requires a power supply
• have poor or no sense of smell 
• would struggle to answer the door or get help in an emergency 

If you have a different reason and want to see if you are eligible, or if you are eligible and want to register, follow this link to find out more. 

We are excited to inform you that we have upgraded our telephones to a new cloud-based system.

Patients will benefit from several new features including:

• Patient Callback, which allows the patient to hang up, save their place in the queue and automatically receive a call back from a receptionist when they reach first position. This saves patients both time and money by shortening the call.
• Patients will now be able to identify calls from the surgery more easily as our number, 01249 479809, will be displayed.
• The telephone number you are calling from will automatically retrieve the relevant patient record linked to that number, which will speed up the care process.
• Patients also have the option to navigate to the right team for their query, whether it's for an appointment booking, a referral, a private report or a prescription query.
• Better quality lines for clearer conversations.
• Call recording of all calls, for staff training and development.

Our staff have received full training however, we would ask patients to be patient while we transition to the new system.

Importantly, our telephone number has not changed.

We hope and expect patients will experience a more efficient and user-friendly service.

We are delighted to share details of a project that Dr Heath worked on in conjunction with NHS Forest.  The project aims to improve the health and wellbeing of patients, staff and communities by increasing access to green space on or near NHS land.

Spending time in nature can reduce anxiety and improve your mood and physical activity is known to reduce your risk of diabetes, depression, dementia and cardiovascular diseases.  It is free and fun!

Dr Heath received grants from Tesco Bags of Help scheme and Chippenham Town Council to fund the project.

You may have already spotted the signs on lamp posts marking the walk but you can download a route map here or ask Reception for a copy if you are unable to print it. And let us know if you do the walk!

For more information about the project visit www.nhsforest.org