Appointments

Urgent appointments

To request an urgent appointment for today (Monday to Friday), phone us on 01249 479 809 Monday to Friday. Please note that the list will close when we reach safe working capacity.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment, phone us on 01249 479 809, Monday to Friday from 8:30am to 6.30pm.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as early on the day as possible.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

You don’t know what happened on the call they just took…
 
Receptionists are not just admin staff – they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the clinical team, and without them there is no access.
 
Sadly, a recent survey revealed that 80% of 432 respondents said that their reception teams suffer abuse on the telephone on a daily basis.
 
Due to the emotional toll and constant abuse, the NHS is rapidly losing skilled staff. A campaign has been launched by the Institute of General Practice Management that calls for compassion and patience for receptionists.
 
We encourage our patients to watch this video to help understand the role and variety of calls we get.